Almost all electrical equipment require periodic and consistent maintenance programs to guarantee high-level dependability. By operation, a maintenance plan is anticipatory and seeks to reduce interruptions from the electrical equipment. Backup generators and cooling systems for data centres are not any different and will also require an effective maintenance schedule.
By design, UPS battery systems, such as the sybtu2-plp battery, and backup generators are supposed to safeguard the functionality of all data processing and storage equipment and to ensure they are powered and available for use at all times. For this reason, it is ironic for the functional failure of this equipment to interrupt any business organisation.
When new, most electrical types of equipment are time and energy-efficient. With time, however, effects of physical obsolescence on the equipment as a whole and internal parts of the equipment begin to show, slowing down or completely stopping work.
There are several reasons why the operations of a backup generator often flop. Common causes of failure include a spoilt starter battery that makes it hard to power up other equipment when power outage comes about. It is also possible for a loose wire connection to be the source of failure for the generator.
Many users often forget that parts of a backup generator other than the batteries require replacement at least once or twice during the economic life of the generator. One will need to also replace capacitors, fans and filters before the expiry of the service life projected on the generator.
It is from having a regular and anticipatory repair plan that a user can timely identify signs of dilapidation in the equipment. Furthermore, a sound maintenance plan will help the user identify faulty components in the generator that require replacement before they can cause business interruption.
What are the Available Maintenance Covers and Which is Appropriate for You?
Planned Anticipatory Maintenance Visits/Inspections (P.A.M.V)
These are fixed visits scheduled to inspect the functioning of the power generator/power source. These visits seek to identify the faulty components in the generator that require replacement/repair before they can cause business interruption.
Planned Anticipatory Maintenance Visits/Inspections can be prearranged to occur within or beyond the normal working hours of the business depending on the scope and nature of work operations for the business owner.
The number of visits to make per year may be conducted based on the component under repair and maintenance consideration and/or as generally provided below:
- 1 Planned Anticipatory Maintenance Visits/Inspection for the Uninterruptible Power Supply.
- 1 Major and 1 Minor Planned Anticipatory Maintenance Visits/Inspection for the backup generator.
- 1 Major and 1 Minor Planned Anticipatory Maintenance Visits/Inspection for the cooling system.
The above recommendations are but a general guide and a more qualified opinion should be sought for on a case-to-case basis and as may be advised by the maintenance and repair professional.
Telephone Technical Support
Often, phone calls are the first option for use when a fault occurs and, consequently, many maintenance and repair service contracts are keen to make available technical support to their clients over the phone. It is important to note that there are only minor faults that can be fixed using professional advice given out over the phone. More critical failures, however, will require a physical visit from the repair professional/engineer.
On-Site Emergency Response
The speed with which a repair professional takes to arrive at the site to carry out a repairing/replacement action has a direct impact on the cost of the overall repair and maintenance plan. The more the promptness, the shorter the response time and the higher the costs.
It is then important to consider the ideal response time for the business as guided by the cost. The business owner will need to choose the allowable limits of the response time as per their business needs before signing a repair and maintenance service contract.
In some regions, 4-8 hours upgrades are available. In a standard contract, the response time might often include the following day after the day when the request for the upgrade service is made. Also, depending on the type of the contract, labour and replacement parts may affect the overall cost quotation of the service contract.
Remote monitoring is possible when the maintenance service provider offers an internet-based system that is linked to the management interface card (also abbreviated as S.N.M.P) or a G.S.M modem can be used. In such a way, it is possible to monitor the functioning of equipment, particularly UPS and Cooling systems, from a distant location.
As soon as the ideal connection is established, the SNMP card/modem sends warning signals to the maintenance service provider to inform them of the failure, sometimes way before the user becomes aware of the faults.
The cost of setting up a remote monitoring system is itemised in two forms; one-time initial payment to cater for the purchase and installation of necessary devices and a renewable subscription cost for the service.
Remote monitoring supports shorter response times to site and less time is taken to repair the faulty equipment when the problem has been identified and planned for well in advance.